Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Where does EX NIHILO ship to?
We currently offer worldwide shipping to over 50 countries. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
Are your products cruelty-free?
Yes, EX NIHILO is committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strict standards with all our laboratory partners.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options like Klarna and Afterpay.
Are your fragrances suitable for sensitive skin?
All our formulations undergo rigorous dermatological testing. However, we recommend reviewing the full ingredient list provided on each product page or testing a sample on a small patch of skin first.